This Refund Policy applies to paid renderapi subscriptions (Starter, Pro, and Business) billed through Stripe. It does not apply to the Free tier, which is never charged.
Paid tiers are billed monthly in advance. You may cancel a subscription at any time; cancellation stops future billing and your account reverts to the Free tier at the end of the current billing period. You retain access to your paid tier's quota through the end of the period you already paid for.
Because renders draw on a monthly quota rather than being billed per-render, we do not offer prorated refunds for unused renders remaining in a billing period, or for cancelling partway through a month.
If you believe you were charged in error — for example, a duplicate charge or a charge after you cancelled — contact us within 14 days of the charge and we will investigate and refund confirmed errors.
Approved refunds are issued to the original payment method via Stripe. Processing time depends on your card issuer or bank once Stripe has processed the refund on our end.
To request a refund or dispute a charge, email admin@toxot.net from the address associated with your account.